Student FAQ's

Important Numbers

University Police

Emergency: 412-268-2323 (off campus) or 8-2323 (on campus)
Non-Emergency: 412-268-6232 or 8-6232

Health Services

412-268-2157(off campus) or 8-2157 (on campus)

Shuttle and Escort Service

The university operates two separate transportation systems for the convenience and safety of our students – the Shuttle Service and the Escort Service. Information, including shuttle service routes, can be found at http://www.cmu.edu/police/escort.htm. Both services are available throughout the year, except on university holidays.

Escort/Demand Service is available daily from 6:30 p.m. to 6:40 a.m. (last run starts), except from 10:30 to 11:00 p.m. and 4:30 to 5:00 a.m. when the drivers take a break and no escort will be available.

Request an Escort Ride at 412-268-7433 (off campus) or 8-RIDE (on campus)

Important Websites

INI Student Resources

University Student Resources

• Academics
• Computing Services
• Student Living
• Carnegie Mellon Information

The HUB

• Registration
• Tuition
• Billing
• Transcripts

Enrollment Frequently Asked Questions

I have a question about my tuition and/or scholarship.

Questions regarding tuition and scholarships should be directed to the HUB. The HUB is located at 5000 Forbes Avenue in Warner Hall and can also be contacted by e-mail (thehub@andrew.cmu.edu) or phone (412-268-8186).

How and when do I register for classes?

To register for the required core courses listed on the curriculum page of the INI website and all other courses (restricted elective and free elective), use the On-Line Registration system at http://www.cmu.edu/hub. Click on “On-Line Registration” and enter your Andrew user-id and password. Please note that the standard course load is 48 units per semester.

Refer to the Academic calendar for registration and add/drop deadlines.

How do I register for classes at Tepper?

Please refer to Tepper for instructions.

Can I waive core courses?

Very rarely, a core course may be waived if you complete the online petition stating your case.

INI Petition Form

What is the minimum number of units I must take each semester?

All INI full-time students are required to maintain a minimum course load of 36 units per semester.

What is the maximum number of units I can take each semester?

You may take as many as 54 units per semester.

What if special circumstances require me to take less than 36 units or more than 54 units per semester?

You must submit a petition to take less than 36 units or more than 54 units..

INI Petition Form

How do I drop a course?

First, meet with your advisor and make sure that the course is not a core course. Then, you may drop courses online at http://www.cmu.edu/hub. September 12 is the last day you may drop a course and receive a tuition adjustment. November 7 is the last day you may drop a course without receiving a “W” grade.

Do I have to take the Research Seminars?

Yes, this is a mandatory class. If you miss more than three classes without justification, you may receive an “R”, which is considered a failing grade.

Who should I talk to if I have questions regarding curriculum options, course selection, or course content?

Your Academic Advisor can help you with all of these questions.

Who should I talk to if I have questions regarding registration, including adding and dropping courses, or requirements to graduate?

Please contact Natalie Strintzis, natalies@andrew.cmu.edu, 412-268-3960, office number 114.

Graduation Frequently Asked Questions

When do I have to determine my curriculum option?

You should make your decision by the end of the spring semester. Specifically, two weeks before the last day of classes (at the latest), please submit your choice of either coursework, industry internship, or academic research project. Then, by the last day of classes, you should submit your course selection, proposal for internship, or proposal for thesis, accordingly. Please submit this information to Natalie Strintzis, natalies@andrew.cmu.edu.

If I choose the internship or academic research option, how do I schedule my project presentation?

Fill out the Project Presentation Services Request form and give it to Natalie Strintzis.

If I choose the internship or academic research option, how do I submit my technical report?

Prepare the report according to the project guidelines and give it to Natalie Strintzis.

Is there a resource available to help me obtain job interviews and/or internships, and to help me learn interviewing skills, resume writing skills, etc.?

The INI strives to provide its students with the finest in career services. As a student at the INI, you will have several career resources at your fingertips, including the INI Career Consultant, Carnegie Mellon's Career Center and the Tepper School of Business Career Opportunities Center.

Career services offered by the INI include:

• Career exploration consultation
• Internship/job search consultation
• Career services support for INI global programs
• Career services workshops and events
• Employer relations

Contact:

Jennifer Burkett
INI Director of Recruitment, Corporate Relations, and Career Services
4616 Henry St., Room 221
Phone: (412) 268-9292
Email: jburkett@andrew.cmu.edu

INI Building Frequently Asked Questions

My keys aren’t working for the building and/or my office filing cabinet

Send an email to Terri Weinberg at Weinberg@andrew.cmu.edu.

I would like to reserve the conference room

Send an email to Terri Weinberg at Weinberg@andrew.cmu.edu.

I am having a problem with lighting, heating/cooling, or restroom facilities

Send an email to Terri Weinberg at Weinberg@andrew.cmu.edu.

I need dry erase markers and/or an eraser for my whiteboard

Send an email to Terri Weinberg at Weinberg@andrew.cmu.edu.

The student kitchen is out of coffee, tea, hot chocolate, etc. How can we get more?

Send an email to Terri Weinberg at Weinberg@andrew.cmu.edu.

Miscellaneous Frequently Asked Questions

How can I get to the INI from the airport and vice-versa?

• Taxi: Fare from the airport to campus averages $33
  • Yellow Cab: 412-665-8100
  • Checker Cab: 412-381-5600
• Port Authority Transit: (PAT) 28X Airport Flyer Bus
  The bus stops in front of Carnegie Mellon. The trip takes about 40 minutes. For schedules and rates, contact PAT at 412-442-2000 or visit the PAT website.

International Student Frequently Asked Questions

I’m having concerns regarding my visa

Please contact Lisa Currin, lcurrin@andrew.cmu.edu, 412-268-4128, office number 224.

I want to become a Teaching Assistant (TA). What do I need to do?

First, you must have an offer from the department you will work with. Then, you must request that either the department or Lisa Currin contact the ICC ( Intercultural Communication Center). The ICC will then administer the ITA test, which is a test of English ability. For more information about the ITA test, please see http://www.cmu.edu/icc/testing/ITA/index.shtml.

Technology/Equipment Frequently Asked Questions

What should I do if I have any problems or questions regarding computing at the INI or CMU?

Desktop and network computing support for the INI is provided by Carnegie Mellon's Electrical and Computer Engineering (ECE) and includes all desktop and laptop computers for faculty, students and staff, network managed machines, printers, and networked fax machines.

ECE manages problems and questions through an online help system called "gripe." Email gripe directly for all support issues to gripe-ini@ece.cmu.edu.

For faster service, review the instructions on submitting a good gripe email on ECE's Policy and Advice page. Gripes typically will be resolved within three days maximum.

Health Frequently Asked Questions

Who can I contact if I become ill?

Contact Health Services
Phone: 412-268-2157 (off campus) or 8-2157 (on campus)

If I’m experiencing stressful situations or experiencing personal issues, is there someone I can talk to?

Contact the CMU Counseling Center
Phone: 412-268-2922 (off campus) or 8-2922 (on campus),

The Counseling Center is located in Morewood Gardens, E-Tower, Rm. 230.